The Future of Post Purchase Experience in the Metaverse




Just as the internet transformed the world in unexpected ways, the next iteration of where we live our digital lives promises even more exciting entertainment and efficient commerce - welcome to the Metaverse! 

Savvy brands and firstmoving retailers are already thinking about how to position digital goods (such as digital trainers for the users' avatar), physical goods and services so that customers can view and try out products without leaving their armchair. 

But, there comes a point where digital has to become physical and retail is starting to repeat the same mistakes in 'v-commerce' that we are currently experiencing in e-commerce, giving little or no consideration to how the consumer will actually experience when receiving the goods they buy and potentially want to return as well! 

In this thought leadership webinar, nShift Post Purchase CX expert Sean Sherwin-Smith peers over the bleeding edge to navigate some of the challenges retailers will face in delivering on their promise in this brave new virtual world and how lessons being learned today could bridge the domains of customer service avatars, virtual retail experiences and digital augmentation.

Sean Sherwin-Smith-1

Sean Sherwin-Smith


With 30+ years in final mile technology, product and CX, Sean has a wealth of knowledge and first hand stories to share, helping retailers understand the psychological, commercial and operational advantages that can be created in the post purchase journey. From the very early days of eCommerce, he has helped and advised retailers and carriers how to keep customers engaged after they have clicked the buy button and convert them into loyal brand advocates.