Building the brand with distribution and delivery
Six ways retailers can take control of their deliveries & returns and strengthen relationships with customers
Delivery is no longer an afterthought in winning over online shoppers.
How and when something arrives can leave a lasting impression of the business that provided it. The delivery process is critical to the post-purchase experience, which itself is critical in building customer loyalty and lifetime value.
- Shows how vendors and manufacturers can build their own brand and customer experience through their delivery and returns processes
- Explores the advantages of owning delivery and notes the risks that come with getting it wrong
- Sets out six ways that nShift can help create the best delivery and returns experience
Enjoy the read!