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2026 Delivery trends report

The future of delivery: 2026 trends mid-year check-in

The year delivery became harder to predict

At the start of 2026, we named the ten delivery trends worth watching. Six months on, some are moving faster than expected, while others are taking a different shape.

Get the full report and discover what the first half of the year has revealed.

  • Where momentum has built for each trend

  • Where the picture has changed: the four shifts that rewrote H1

  • What deserves a closer look before peak

Get access
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ONLINE ASSESSMENT
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How strong is your delivery promise?
A short health check on your delivery promise, with an instant benchmark and a practical action plan for peak season and everyday performance.
REPORT
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DeliveryX Returns Report 2024 [Co-sponsored]
The 2024 report will look at how returns are, more than ever, inevitable but manageable. It will harness ConsumerX research to see how charging for returns has impacted customer loyalty. Advancing technology will be put under a spotlight
REPORT
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Consumer Home Delivery Report 2023/4 [Co-sponsored]
The Consumer Home Delivery research provides the opinions of UK customers on all things post-purchase. By reading this report, retailers can be better equipped to meet the ever-demanding needs of customers, ensuring increased satisfaction and retention.
REPORT
imrg-delivery-service-index

IMRG Delivery Service Index [Co-sponsored]
During May 2023, a selection of 370 retail websites were surveyed against 25 delivery-related criteria. A proportion of these criteria included reviewing how delivery-related information appeared in the user experience and customer journey, for both desktop and smartphone rendered versions.
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