Guide

Building the brand with distribution and delivery

Six ways retailers can take control of their deliveries & returns and strengthen relationships with customers

Delivery is no longer an afterthought in winning over online shoppers.  

How and when something arrives can leave a lasting impression of the business that provided it.  The delivery process is critical to the post-purchase experience, which itself is critical in building customer loyalty and lifetime value. 

This guide:

  • Shows how vendors and manufacturers can build their own brand and customer experience through their delivery and returns processes
  • Explores the advantages of owning delivery and notes the risks that come with getting it wrong
  • Sets out six ways that nShift can help create the best delivery and returns experience

Enjoy the read!

 

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