As e-commerce continues to grow rapidly, the most hated part of the online shopping process is becoming an even bigger problem. Yes, we are talking about returns.
Across 49 pages the E-Commerce Returns Guide covers everything you need to know to ace returns management in all departments.
Learn all about:
- The actual cost of returns
- How to convert lost purchases into new revenue
- Different consumer profiles and how to keep them coming back for more
- Maximizing the oh-so-important customer experience
- Sustainable returns
- Using post-purchase as a driver for profitability
- International returns and customs declarations
And much, much more. Enjoy the read!
