Friluftsmagasinet turns return management into a competitive advantage

The Solution

By integrating nShift with their webshop supplier, Digitroll, Friluftsmagasinet can now offer customers the option of printing a PDF-generated pre-paid return label, which they can then use to send products back for free. All they have to do is fill in the invoice number and zip code in the online return form. The return portal also enables staff at Friluftsmagasinet to monitor and update the internal return flow. 

The Results

The impact of nShift has been felt most powerfully at Friluftsmagasinet’s warehouse, according to Jonas Larsen. “Now when we receive returns at the warehouse, we register the returns with a few clicks and use the invoice number to identify the order in the return portal. This way the stock is updated right away and the employees use a minimum of working time.”

 nShift has also helped to improve the customer experience significantly, which has brought additional benefits to the company’s customer service team. As Jonas explains: “They are now experiencing a lot fewer calls regarding how to track and return their parcel.”

Our customers easily print their email or web-generated return label and we handle returns more efficiently at the warehouse.

Jonas Larsen, E-commerce Manager at Friluftsmagasinet