nShift Returns: consumer returns interface

Build loyalty by making ecommerce returns processing easy

Convert returns to exchanges to retain revenue with our easy-to-use consumer interface. nShift Returns digitizes the returns process, facilitating a range of return options and improving post-purchase experience for consumers.

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nShift Returns helps convert 30% of returns to exchanges and makes it easier to retain revenue and manage exchanges and refunds

Returns have become a major obstacle to ecommerce retail growth. They are expensive to offer, but not offering returns makes customers less likely to purchase.

nShift Returns helps retailers navigate the returns process and transform returns into exchanges to retain revenue. Our multi-channel consumer interface reaches customers where they are. It also provides opportunities for customization, enabling retailers to suggest products to exchange instead of refunds.

The nShift Returns advantages

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  • Retain revenue

    Turn returns into retention and encourage exchanges rather than refunds with a digital process. nShift Returns makes it easy to retain revenue or offer other environmentally friendly reverse logistics options.
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  • Save time in inventory management

    Easily and quickly check items back into stock. Streamline and speed up the time to resale.
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  • Gain valuable insight

    Get a better understanding of why items are returned and use that data to identify product faults, trends and help improve marketing and positioning.
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See nShift Returns in action

Explore nShift Returns to see how returns can deliver a customer experience that builds customer loyalty and protects revenue. Discover the impact nShift Returns can have on your business with our return on investment (ROI) calculator tool.

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Calculate your Returns ROI

Built for customers of all sizes

Our “Essential” tier can be implemented within days. It is ideal for retailers and webshops handling around 10,000 returns a year. It creates a clean and simple consumer experience and reduces the administrative burden of manually processing returns.

As the business grows, upgrading to the Returns “Professional” and “Premium” tiers enables retailers and webshops to automate rules and processes.

 

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