Building trust and loyalty: a guide to streamlining returns and increasing revenue
Operating a clear, straightforward, and user-friendly returns process is no longer an optional...
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Learn more about the world of delivery management. Industry insights.
Latest trends. Future innovations. It’s all here.
Latest trends. Future innovations. It’s all here.
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Reaching international customers could mean Black-Friday success
by Gary Carlile, Executive VP of Customer Growth
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How did e-commerce perform in May?
After concerningly underwhelming results for the market in April, many retailers were left...
How did e-commerce perform in April?
April performance results have been long awaited in online retail, as it marks the beginning of...
Post pandemic parcels: What’s changed?
Now that it feels as though we’ve moved through the worst of the pandemic—global lockdowns, and no...
Why is Brexit a big deal for delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. The shipping issues that have...
3 ways social media can improve a delivery experience
Social media dominates our lives in so many way: it keeps us connected, allows us to share...
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Three of the biggest delivery hurdles for retailers
Providing a high quality delivery experience to customers, time after time, can prove challenging...
How did UK e-commerce perform in March?
The ecommerce market has been put under extreme pressure recently, with geo-political issues such...
What does the current downturn in the market mean for online retailers?
As we near the second quarter of 2022, the world around us is rapidly changing. With the cost of...
How should retailers update customers on delivery status?
Once customers have placed an order, and their items are on their way, they’re becoming...
What are the 4 key areas retailers should focus on with returns?
It’s often difficult for retailers to know how best to approach returns, as customers have higher...
5 reasons to ship from store
With consumer demands constantly evolving and changing, retailers are always looking for different...
What’s changed in online retail, since the pandemic began?
The landscape of online retail has changed hugely, since the pandemic began in 2020. Now, as we...
Three quarters of consumers will abandon retailers over poor delivery service
Offering delivery options can cut abandoned carts by 50% Consumers often prefer to buy from...
Pick-up points and lockers: A key trend for the future of delivery?
During the pandemic, most people became very familiar with ordering deliveries to their home, as...
How did e-commerce perform in February in the UK?
At the end of February, IMRG tracked the lowest Year on Year (YoY) UK growth ever recorded in the...
40% of consumers switch online shopping brands as loyalty falls
Online retailers must improve delivery and returns experience to encourage customer loyalty Two in...
Top 5 benefits customers experience from using a Delivery Management system
By Fredrik Warmark, Key Account Manager at nShift
The perfect range of delivery options for your online checkout
With new competition emerging from the online retail growth of the UK lockdowns, retailers are...
Have customer buying and delivery habits changed because of lockdowns?
It’s been almost two years since the pandemic started affecting the UK, and we went into our first...
The delivery trends of 2022
Delivery options in online checkouts are constantly evolving and improving. We took a look at the...
6 things to consider when deciding whether to sell on marketplaces
Many retailers have a mixed relationship with marketplaces, as they can provide access to larger...
What are Incoterms, and how can online retailers use them?
Incoterms may seem daunting and confusing to retailers, when they aren’t sure how to use them...
Expectations for Valentine’s Day performance
As we’re getting well into February, it’s the month of love, and shoppers might be looking for...
How did e-commerce perform in January?
After a negative November, and December (although slightly better) it seems no surprise that...
What’s preventing customers buying from non-UK websites?
If you were to ask a group of UK customers whether they prefer to order in the UK, or from abroad,...
Cross-border buying habits
When was the last time you ordered from another country, and how did you feel about the experience?...
Online updates: What do customers prefer?
There are many types of updates we can receive about our orders; some more helpful than others. In...
Reviewing Europe’s parcel volumes over Christmas & New Year
It has been almost a month since we bid farewell to 2021. While many will have already happily...
The importance of quality delivery for retaining customers
When ordering from our favorite retailers, we often don’t even stop to consider why they’re our...
How did e-commerce perform in December?
IMRG’s Black Friday results showed that both growth and traffic were in the negative during...
Brexit, one year on: How has it impacted e-commerce and delivery?
The UK withdrew from the EU at midnight, on the 31st January 2020. Now, almost one year on, we’re...
Preventing abandoned baskets, using quality delivery
For retailers, there’s nothing worse than the customer getting to the final stage of checkout, and...
Delivery time slots and customer satisfaction
When it comes to delivery, customers can feel worried about being at home for their parcels...
E-commerce in 2022
After a turbulent year for ecommerce and online retail, we’re all beginning to cast our minds to...
Looking back at 2021: Labor shortages and supply chain disruptions
2021 was a turbulent year for most, including retailers. Amidst a struggle for HGV drivers,...
Customer loyalty and delivery subscription services
We all have our favorites when it comes to brands, and the places we choose to buy from. Often, we...
What type of consumer does your e-com store attract?
Nowadays there is a whole range of different "types" of consumers who value different things from a...
What’s the fuss with free delivery?
We all love free delivery: it makes us feel as though we’re getting a better deal when shopping...
Click and collect: A classic, or outdated?
We’ve all heard of Click and Collect, and likely even used it; the system by which you deliver an...
UK consumer home delivery review 2021
We’re delighted to sponsor this year’s IMRG’s UK Consumer Home Delivery Review, 2021/22 and see how...
Get to know the 5 modules of nShift Returns
1 in 3 items purchased in webshops is returned. Each return costs around £20 to process. It’s too...
How did e-commerce perform in November?
In the first of our monthly series, we’ll be taking a look at November's data, in review. The aim...
Black Friday 2021 in Europe: Parcel volumes
It has been a week since the world’s most infamous retail holiday. With in-store shopping making a...
Common delivery concerns, and how to reassure your customers
Whilst we may all be used to working from home, and receiving home deliveries, there can often...
The perfect pair: Working from home, and home deliveries
During the past few years, we’ve seen unimaginable change in our expectations in our daily lives as...
nShift insights: Predictions & tips for 2021 Black Friday
It’s November (or Blackvember as retailers are calling it) and the ecommerce peak season is about...
What does the current labor shortage mean for the e-commerce industry?
With all the press surrounding supply chain issues and labor shortages, it’s hard not to feel...
How the retail landscape has evolved
Key ecommerce trends The ecommerce landscape When looking at the changes in ecommerce, it is...
nShift experts: The growth of e-commerce with Christian Zanders
We are delighted to present our second nShift expert: Christian Zanders, Partner and Head of...
Preparing your online shop for Singles Day, Black Friday and Christmas
Here we go again, it’s that time of year: Singles Day, Black Friday (or Blackvember), Christmas...
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