Building trust and loyalty: a guide to streamlining returns and increasing revenue
Operating a clear, straightforward, and user-friendly returns process is no longer an optional...
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Operating a clear, straightforward, and user-friendly returns process is no longer an optional...
After concerningly underwhelming results for the market in April, many retailers were left...
April performance results have been long awaited in online retail, as it marks the beginning of...
Now that it feels as though we’ve moved through the worst of the pandemic—global lockdowns, and no...
The UK withdrew from the EU at midnight, on the 31st January 2020. The shipping issues that have...
Social media dominates our lives in so many way: it keeps us connected, allows us to share...
Providing a high quality delivery experience to customers, time after time, can prove challenging...
The ecommerce market has been put under extreme pressure recently, with geo-political issues such...
As we near the second quarter of 2022, the world around us is rapidly changing. With the cost of...
Once customers have placed an order, and their items are on their way, they’re becoming...
It’s often difficult for retailers to know how best to approach returns, as customers have higher...
With consumer demands constantly evolving and changing, retailers are always looking for different...
The landscape of online retail has changed hugely, since the pandemic began in 2020. Now, as we...
Offering delivery options can cut abandoned carts by 50% Consumers often prefer to buy from...
During the pandemic, most people became very familiar with ordering deliveries to their home, as...
At the end of February, IMRG tracked the lowest Year on Year (YoY) UK growth ever recorded in the...
Online retailers must improve delivery and returns experience to encourage customer loyalty Two in...
By Fredrik Warmark, Key Account Manager at nShift
With new competition emerging from the online retail growth of the UK lockdowns, retailers are...
It’s been almost two years since the pandemic started affecting the UK, and we went into our first...
Delivery options in online checkouts are constantly evolving and improving. We took a look at the...
Many retailers have a mixed relationship with marketplaces, as they can provide access to larger...
Incoterms may seem daunting and confusing to retailers, when they aren’t sure how to use them...
As we’re getting well into February, it’s the month of love, and shoppers might be looking for...
After a negative November, and December (although slightly better) it seems no surprise that...
If you were to ask a group of UK customers whether they prefer to order in the UK, or from abroad,...
When was the last time you ordered from another country, and how did you feel about the experience?...
There are many types of updates we can receive about our orders; some more helpful than others. In...
It has been almost a month since we bid farewell to 2021. While many will have already happily...
When ordering from our favorite retailers, we often don’t even stop to consider why they’re our...
IMRG’s Black Friday results showed that both growth and traffic were in the negative during...
The UK withdrew from the EU at midnight, on the 31st January 2020. Now, almost one year on, we’re...
For retailers, there’s nothing worse than the customer getting to the final stage of checkout, and...
When it comes to delivery, customers can feel worried about being at home for their parcels...
After a turbulent year for ecommerce and online retail, we’re all beginning to cast our minds to...
2021 was a turbulent year for most, including retailers. Amidst a struggle for HGV drivers,...
We all have our favorites when it comes to brands, and the places we choose to buy from. Often, we...
Nowadays there is a whole range of different "types" of consumers who value different things from a...
We all love free delivery: it makes us feel as though we’re getting a better deal when shopping...
We’ve all heard of Click and Collect, and likely even used it; the system by which you deliver an...
We’re delighted to sponsor this year’s IMRG’s UK Consumer Home Delivery Review, 2021/22 and see how...
1 in 3 items purchased in webshops is returned. Each return costs around £20 to process. It’s too...
In the first of our monthly series, we’ll be taking a look at November's data, in review. The aim...
It has been a week since the world’s most infamous retail holiday. With in-store shopping making a...
Whilst we may all be used to working from home, and receiving home deliveries, there can often...
During the past few years, we’ve seen unimaginable change in our expectations in our daily lives as...
It’s November (or Blackvember as retailers are calling it) and the ecommerce peak season is about...
With all the press surrounding supply chain issues and labor shortages, it’s hard not to feel...
Key ecommerce trends The ecommerce landscape When looking at the changes in ecommerce, it is...
We are delighted to present our second nShift expert: Christian Zanders, Partner and Head of...
Here we go again, it’s that time of year: Singles Day, Black Friday (or Blackvember), Christmas...